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Scheduled Maintenance 2013-12-10

Dear Clients,

Quintagroup will be performing a scheduled software maintenance on all Quintagroup servers due to planned release of a security fix for Plone. Service interruptions are expected to be brief and will likely go unnoticed, but you may experience some minor ones.

When: December 10th, 2013

Time: 15:00-17:00 UTC (see in your timezone)

Expected Impact: Website availability varies

Recommendations: Suspend advertising programs during this window, disable notifications from website monitoring systems

Security advisory: http://plone.org/products/plone/security/advisories/20131210-preannounce

All updates will be posted here.

Thank you for your patience.

Quintagroup team

UPDATE 2013-12-10 17:42 UTC: Security Hotfix successfully installed within maintenance window.

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Unscheduled Maintenance 2013-06-20

Quintagroup will be performing an unscheduled server maintenance on one of the servers in Texas, USA due to hard disk replacement. If your IP is being routed through 69.174.244.244 then there can be disruption of service.

We anticipate several server restarts. Every restart will take about 15min of your sites unavailability.

Other services with lower availability are:

  • my.quintagroup.com
  • mail.quintagroup.com

Sorry for this short notice, and for absence of advanced notification. Stability of infrastructure guarantees no data loss and better availability of your sites and Quintagroup services.

Update 12:20 UTC The harddrive replacement started.

Update 12:23 UTC The harddrive replacement finished. Services started recovering.

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Scheduled Maintenance 2013-06-11

Dear Clients,

Quintagroup will be performing a scheduled software maintenance on all Quintagroup servers due to security vulnerability in Plone - it was said that issues lay in code execution and privilege escalation. Service interruptions are expected to be brief and will likely go unnoticed, but you may experience some minor ones.

When: June 18th 11th, 2013

Time: 15:00-17:00 UTC (see in your timezone)

Expected Impact: Website availability varies

Recommendations: Suspend advertising programs during this window, disable notifications from website monitoring systems

Security advisory: http://plone.org/products/plone/security/advisories/20130611-announcement

All updates will be posted here.

Thank you for your patience.

Quintagroup team

UPDATE 2013-06-11 14:40 UTC: Plone Security Team delayed Hotfix release by 1 week (to improve reliability of essential infrastructure). New release date: 2013-06-18 15:00 UTC.

UPDATE 2013-06-18 15:07 UTC: Hotfix was released.

UPDATE 2013-06-18 15:18 UTC: Hotfix file validated.

UPDATE 2013-06-18 15:25 UTC: Hotfix rollout procedure tested.

UPDATE 2013-06-18 16:27 UTC: Hotfix rollout progresses. The Plone 2.5 instances are having issue and we're acting upon them. Plone Security team will be rolling up updated version soon, and we'll be updating the hotfix.

UPDATE 2013-06-18 16:49 UTC: Hotfix rollout finished. There are known issues with Authentication on some sites and specific software configurations. If your site is experiencing issues, please report. We are reviewing the logs, but Unauthorized exception is often filtered and is not recorded in the logs, this complicates issue detection.

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Scheduled Maintenance 2012-11-06

Dear Clients,

Quintagroup will be performing a scheduled software maintenance on all Quintagroup servers due to security vulnerability in Plone. Service interruptions are expected to be brief and will likely go unnoticed, but you may experience some minor ones.

When: November 6th, 2012

Time: 15:00-16:00 UTC (see in your timezone)

Expected Impact: Website availability varies

Recommendations: Suspend advertising programs during this window, disable notifications from website monitoring systems

Security advisory: http://plone.org/products/plone/security/advisories/20121106-announcement

All updates will be posted here.

Thank you for your patience.

Quintagroup team

UPDATE 15:08 UTC: We'd received and validated PloneHotfix20121106-1.0.zip. Hotfix rollout procedure started.

UPDATE 16:00 UTC: We're extending maintenance window for other 30 minutes till 16:30 UTC. The delay was caused by necessity to update our Hotfix rollout procedure. This hotfix has a bit different pattern then the ones that we'd installed previously that made our rollout procedure have false negatives (i.e. it marked instance as not patched after patching it properly.

UPDATE 16:38 UTC: We'd finished the Hotfix rollout. There are some instances that require further ispection. For instance Hotfix fails on Plone 2.5.2 instances and Plone 2.0, 2.1 instances does not report if hotfix installed properly. We're inspecting these instances on case per case basis now.

UPDATE 17:36 UTC: Plone Security Team released updated version (1.1) of the Hotfix that address FTP issues and couple of other updates. We're starting the 2nd iteration or rollout to restore functionality that Hotfix influenced. The next update should be expected within 45 minutes.

UPDATE 18:34 UTC: New version of Hotfix (1.1) rolled out. If you experience any side-effect, please report at http://go.quintagroup.com/support

UPDATE 11/8: New version of Hotfix (1.2) rolled out. If you experience any side-effect, please report at http://go.quintagroup.com/support

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Scheduled Maintenance 2011-06-28

Quintagroup is performing scheduled software maintenance at all Quintagroup servers due to security vulnerability in Plone.

When: June 28th, 2011

Time: 14:30-15:30 UTC (see in your timezone)

Expected Impact: Website is not available

Recommendations: Suspend advertising programs during this window, disable notifications of website monitoring systems

Security advisory: http://plone.org/products/plone/security/advisories/20110622

UPDATE: We have to extend maintenance window for another 30 minutes as Hotfix is being rolled out.

UPDATE (17:01 UTC): Patch rollout finished. Sorry for inconveniences caused.

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